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Urgent Update:
Action Required
 

To enhance service quality and streamline billing and support, VireTV operations are transitioning to our trusted partner platform, Customer Portal TV.

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What This Means for You:

  • ✅ Your current plan will remain the same

  • ✅ Your pricing will remain the same

  • ✅ Your service will continue without changes

  • ✅ Your invoice due dates will remain the same

 

Customer Portal TV is an official VireTV partner providing the same service, with platform enhancements designed to improve reliability and support experience.

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Your New Account Details

Your account has already been set up in the Customer Portal TV dashboard.

  • You should have received a temporary password to access the Customer Portal TV Account Manager. Your Username is your email.

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For security purposes, you will need to complete a password reset upon first login.

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First Login Instructions:

  1. Visit the Customer Portal TV website.

  2. Log in using your email address as your username.

  3. Use the temporary password provided in your email.

  4. Navigate to My Account > Security > Change Password (or click, https://watch.customerportal.tv/account/security) and perform a Change Password action to create your new secure password.

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Action Required – Update Payment Information

For security and compliance reasons, payment methods cannot be transferred automatically. To avoid any interruption in service, please update your payment information as soon as possible at: https://watch.customerportal.tv/billing/payment-methods

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Once your payment method is updated, your service will continue seamlessly under the Customer Portal TV system. 

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Billing & Support

All billing and support requests will now be handled directly by Customer Portal TV.

If you have any questions regarding this transition or your account, please contact support at: https://customerportal.tv/support

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We appreciate your continued trust and look forward to providing you with an improved service experience through this transition.

Thank you for being a valued VireTV subscriber.

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Sincerely,
The VireTV Team

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